Cancellation & refund policy

This policy covers payments a school makes to Navya Systems for an iMetricSchool subscription. It is part of the subscription agreement between your school and Navya Systems.

Free trial

The free trial runs for 30 days for up to 50 students. No card or payment details are asked for, and nothing is charged. When the trial ends without a paid plan, the school’s account stops being accessible; nothing is billed.

Renewals are never charged automatically

We do not store card details or set up automatic debits. Each period, monthly or annual, is billed by an invoice that the school pays. If an invoice is not paid, nothing is taken from your account.

Cancelling

To cancel, tell us through the contact form or at [email protected]. We will not issue any further invoices. Your school keeps full access until the end of the period it has already paid for, after which the account is closed to sign-in.

Before that date, an administrator can export every record of the school as a single file and download snapshots from inside the product. No request to us is needed.

Refunds

Amounts paid for a period that has already started are not refunded, whether the school cancels or moves to a smaller plan part-way through. The school keeps everything it paid for until the period ends.

• Moving to a smaller plan takes effect when the current paid period ends. The difference for the current period is not refunded.
• Moving to a larger plan on the same billing cycle takes effect straight away. You are invoiced only for the difference over the rest of the current period.

Payments made in error

If a school is charged twice for the same invoice, pays an invoice that had already been paid or cancelled, or has money taken for a payment that failed, we refund that amount in full. Write to us with the invoice or payment reference. We start the refund within 7 working days of confirming it. The money goes back to the original payment method, and your bank or card issuer may take a further 5–7 working days to show it.

Fees parents pay to a school

School fees that parents pay online go through the school’s own payment-gateway account, straight to the school. Navya Systems does not receive or hold that money, so any refund of school fees is a matter between the parent and the school.

Contact

Questions about a payment or a refund? Use the contact form or write to [email protected].